Refund & Return Policy

Returns

What is your return policy? 

Within 30 days, you may return all unopened items for a full refund. Refunds will not include shipping cost. We are not responsible for shipping cost if you choose to return the products. Discount codes cannot be applied after a purchase has been processed.

What is the process to return an item?

Please safely pack the product(s) along with your completed return form. Affix the return label to the box and ship it back to us by bringing your package to the carrier indicated on the return label. Unfortunately at this time we are not able to provide prepaid return shipping labels for domestic or international orders. We appreciate your understanding,

Return Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To ensure the quality of our products, we cannot accept items that have been opened, unless the product is damaged or defective. If the product is damaged or defective, please refer to the Broken Package section.

How do I inquire about a return?
Our goal is to help you find the products that you and your body will love! If you have any problems with your order, please email essentialsbynoel@gmail.com or use the contact form directly on the website.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at essentialsbynoel@gmail.com.  

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at essentialsbynoel@gmail.com.

Broken Package

We take it upon ourselves to ensure your package arrives safely, so we will replace any items that arrived damaged in transit. Please email us as soon as you receive your order. We may ask for photos of the damaged package. Please also file a claim with USPS as they are responsible for the damage.